Information We Collect

When you interact with CleverCast Panel, we gather different types of information depending on how you use our services. Some information you provide directly, while other data is collected automatically as you navigate our platform.

Personal Information You Provide

This includes data you voluntarily share when creating an account, subscribing to our services, or contacting us:

• Full name and contact details (email address, phone number)
• Business information such as company name and industry sector
• Financial data you input for forecasting and budgeting purposes
• Payment information processed through secure third-party processors
• Communication preferences and feedback you share with us

Automatically Collected Data

Our systems collect certain technical information to help us improve your experience and maintain security:

• Device information including browser type, operating system, and IP address
• Usage patterns like pages visited, time spent on features, and interaction history
• Location data derived from your IP address (general area, not precise location)
• Cookies and similar tracking technologies that remember your preferences

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves specific purposes that benefit you and improve our service delivery.

Data Sharing and Third Parties

While we keep most of your information internal, there are situations where we share data with trusted partners. Here's when and why that happens.

Service Providers

We work with carefully selected third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and analytics services. They only receive the minimum information needed to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Philippine law, court order, or government regulation. This includes responding to lawful requests from the National Privacy Commission or other regulatory bodies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We would notify you beforehand and ensure the new owner maintains comparable privacy protections.

Your Privacy Rights

Under the Data Privacy Act of 2012, Philippine residents have specific rights regarding their personal information. We've designed straightforward processes to help you exercise these rights.

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll verify your identity and respond within the timeframe required by Philippine law.

Data Security Measures

Protecting your financial information is paramount. We've implemented multiple layers of security controls to safeguard your data from unauthorized access, alteration, or disclosure.

• Industry-standard encryption (TLS 1.3) for all data transmitted between your device and our servers
• Encrypted storage for sensitive financial data using AES-256 encryption algorithms
• Regular security audits and vulnerability assessments conducted by independent third parties
• Access controls limiting employee access to personal data on a need-to-know basis
• Multi-factor authentication options to protect your account from unauthorized access
• Continuous monitoring for suspicious activity and automated threat detection systems
• Regular backups stored in geographically distributed, secure facilities

While we implement strong security measures, no system is completely impenetrable. We encourage you to use strong passwords and enable multi-factor authentication on your account.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods are based on the type of data, legal requirements, and legitimate business needs.

Active Account Data

While your account remains active, we retain all information needed to provide our services. You can delete or modify most data directly through your account settings.

Closed Account Data

After you close your account, we retain certain information for legal compliance purposes. Financial records are kept for seven years as required by Philippine tax law. Personal identifiers and usage data are typically deleted within 90 days unless we have a legitimate reason to retain them longer.

Backup Systems

Data in backup systems may persist for up to 180 days before being permanently deleted. These backups exist solely for disaster recovery and are not accessible for regular operations.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies to improve your experience and understand how our platform is used.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like authentication and security. You can't disable these without affecting core features.
• Functional Cookies: Remember your preferences and settings to personalize your experience across sessions.
• Analytics Cookies: Help us understand usage patterns and improve our platform. These are anonymized and aggregated.
• Performance Cookies: Monitor system performance and help us identify technical issues before they affect you.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality on our platform.

International Data Transfers

Our primary servers are located in secure facilities that serve the Philippine market. However, some service providers we work with may process data in other countries with different privacy laws.

When transferring data internationally, we ensure adequate protections through:

• Contractual obligations requiring recipients to maintain Philippine data protection standards
• Verification that recipient countries provide adequate data protection frameworks
• Encryption of data both in transit and at rest in foreign systems
• Regular audits of international service providers to ensure compliance

Children's Privacy

CleverCast Panel is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before the changes take effect.

Continued use of CleverCast Panel after policy updates indicates your acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Complaints and Regulatory Contact

If you believe we've mishandled your personal information or violated your privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

We prefer the opportunity to address your concerns directly before you approach the regulator. Please reach out to us first so we can work toward a resolution.